Don't love it? Send it back and I'll make it right. That's it, that's basically the whole return policy.

...okay, there are a couple of exceptions and some fine print, but if you aren't happy with the item you ordered, you can send it back to me (within 30 days, in unworn condition, and in the original packaging, please) and I will be happy to issue a refund or store credit. Just email me and let me know what's wrong and I'll make it right.

If your item was damaged in transit, or has vanished into the depths of the postal service never to be seen again? I'll replace it if I can, or give you a refund or store credit if I can't. Again, just email me and let me know what's wrong and I'll make it right.

Exclusions: 

• Commissions are non-returnable; if you aren't happy with what I made for you, you need to tell me that BEFORE you pay for it and have it shipped. I will never be offended if you don't like what I made; 99% of the time I can just toss a rejected commission into a future store update and someone else will promptly pounce upon it. There are rare occasions where I can't do that, but in those cases I send sketches and progress photos and give you lots of opportunities to ask for changes to be made.
  
  
• Subscriptions are generally non-returnable, but if I send you something you really hate - which I try very hard not to do! - or accidentally duplicate a previous month - which I also try very hard not to do! - just tell me and I'll make it right. You can also ask to update your preference profile at any time if your tastes change or you decide you have enough blue earrings or whatever.

Fine print: you need to let me know that you're returning something, and you're responsible for the cost of shipping it back. It needs to be sent back in the original packaging or in something equivalent; if it's damaged on the return trip due to poor packaging, that's a you problem, not a me problem.

Lastly: if I notice that you keep buying things and then returning them, I may politely suggest that you find a jewelry artist whose work is more to your liking and/or gently remind you that borrowing jewelry for special occasions is typically the sort of thing you do with your bestie or your relatives, NOT indie businesses.

While my jewelry is typically pretty sturdy (and when it’s not, there will be disclaimers to that effect clearly stated) sometimes things happen: stones can break,  earrings can snag on clothing and get bent out of shape, toddlers have grabby hands and like shiny things, and dogs sometimes decide that  jewelry looks like a tasty snack. *eyes the resident labradors*

I handle all repairs personally and on a case by case basis. If it’s an easy fix, chances are good I’ll only charge you for shipping; for more complex repairs I may charge for materials and/or labor, although it will typically be much less than the original price of the piece. (If the damage is due to negligence on my part, obviously I don’t charge for fixing that.) I will let you know up front what it will cost, and I will be fair to both of us in the pricing.

If a shiny goes missing and making offerings to the house pixies and/or Saint Anthony for its return didn’t work, let me know and I’ll see if there’s any way I can make another one for you.

(Check under the sofa and the bed first though, especially if you have cats. Also try the freezer; I know of at least one person who found their missing earring chilling next to the frozen peas.)

Most earrings are an easy and quick replacement job as long as I still have the materials on hand; I’ll just need a photo or a link to the original listing and a measurement in millimeters of the remaining earring so I can get the length right on the replacement.

Replacing larger pieces can be trickier because they tend to be one of a kind and/or more intricate, but I can usually do something very similar in feel and/or appearance to the original. As with repairs, I personally handle all replacement requests on a case by case basis and will be fair to both of us in the pricing.